Association of Human Resources Manager in the Hospitality Industry – Davao Chapter

The Association of Human Resources Manager in the Hospitality Industry (AHRMHI) is composed of HR managers from various established hotels in Davao. 
 
Grant Amount Awarded: $30,809.90 (USD)
 
They were awarded a grant to train 180 employess of members in: 
  • Food and Beverage Service Skills Training
  • Food Production Skills Training
  • Housekeeping Skills Training
  • Front Office Skills Training
  • Train the Trainer
 
Anticipated Outcomes: 
  • Reduction of recorded complaints over 6 months from baseline of 15 per month to 5
  • Improvement in guest feedback score by 3% within 12 months, from baseline score of 69%
  • Improvement in service rating on Trip Advisor to 4.5 by year-end from baseline 3.9
  • Increase in wine/beer sales by PHP 25,000 per week over 6 months 
  • Reduction of food cost from 38% to 34% over 6 months 
  • 15% increase in number of repeat customer over the period of 6 months  
  • Increase in inquiry to booking conversion by 25% over 6 months, from baseline of 20% 
  • Increase in service satisfaction rating from 3.5 baseline to 4.0 target over 6 months 
  • Reduction of staff turnover to less than 10% for the year, from baseline 30%
  • Increase in skills enhancement by 20% from basement of 15% based on performance evaluation
  • Increase in number of voluntary training participants by 10% from baseline 5%

DOT-ADB-Canada Improving Competitiveness in Tourism is a technical assistance project for the Department of Tourism, administered by the Asian Development Bank and funded by the Government of Canada.


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